The Department of Administration (ADOA) - Arizona Strategic Enterprise Technology (ASET) Office develops and executes the statewide IT strategy for Arizona state government and provides IT infrastructure and services to state agencies to ensure continuity of mission-critical and essential systems. ASET is managed by Arizona’s State CIO and serves as an information technology leader for the State of Arizona government.
The Digital Solutions Office (DSO) is focused on enabling integrated and personalized digital experiences that empower and improve the lives of individuals, businesses, and visitors to Arizona. The office will do so by collaborating across multiple programs and agencies.
Our team is seeking a motivated UX Research Intern who is passionate about enhancing user experiences through insightful research and analysis. The UX Research Intern will support user-centered design initiatives and help ensure that our digital solutions meet the needs and expectations of our diverse user base.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
- Assist in conducting user research to gather insights on user behavior, needs, and motivations through methods such as interviews, surveys, usability testing, and analytics.
- Help analyze research findings and contribute to actionable recommendations to inform design and development decisions.
- Collaborate with cross-functional teams including designers, developers, product managers, and stakeholders to integrate user research findings into the product development process.
- Support the development and maintenance of user personas, journey maps, and other research artifacts to communicate user insights and drive user-centered design practices.
- Participate in the user research process, from planning and recruitment to data collection, analysis, and reporting. Advocate for the user and ensure that user experience considerations are integrated into all stages of the product lifecycle.
- Stay up-to-date with industry trends and best practices in UX research and apply them to enhance our research methodologies and processes.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Qualitative and quantitative research methods
Skills in:
- Analyzing and interpreting data
- Identifying patterns in data
- Translating insights into actionable recommendations
- Verbal and written communication
- Collaboration and building relationships with stakeholders
Ability to:
- Apply appropriate research methods to different research questions
- Convey research findings effectively
- Advocate for user needs
- Integrate user-centered design principles into product development
- Proactively identify and resolve issues
Selective Preference(s):
- Currently pursuing a degree in UX Research, Human-Computer Interaction, Psychology, Sociology, or a related field.
- Familiarity with a variety of research tools and methodologies, including usability testing, interviews, surveys, and analytics.
- Basic knowledge of UX design principles, human-computer interaction, and the ability to collaborate effectively with design and development teams.
Pre-Employment Requirements:
- To be eligible for this internship, applicants must be currently enrolled in a college or university program
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
- Sick leave
- Vacation with 10 paid holidays per year
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Health and dental insurance
- Retirement plan
- Life insurance and long-term disability insurance
- Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page here.
Contact Us:
- If you have any questions please feel free to contact Chris Langseth at christopher.langseth@azdoa.gov for assistance
- The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer
