If you believe in a user-centered design approach to crafting delightful and memorable experiences and are obsessed with user-friendly interactions, user research, continuous improvement, and pixels, we would love to talk to you.
About the team
We believe good design is as much about behavior and emotion as it is about utility and ease. We’re guided by a highly iterative user-centered design process that combines research, data, and thoughtful critique.
The product design team is part of a large design department, working across our core mobile apps (Android and iOS), desktop apps (Windows and Mac), Aircove router dashboard, browser extensions, and our main website. We’re scaling our experience design function rapidly, and we’d like a skilled product designer who wants to be part of an industry-leading vision.
Our design teams craft delightful experiences, empowering people to make their digital lives more private and secure.
Responsibilities
As a member of the team, you will:
- Deliver and specify UX and UI solutions for our apps across 7 platforms and app-store listings to meet our end-user, business, and branding needs.
- Define and maintain UX and UI patterns across all of our apps using our internal design system.
- Participate in research, analysis, and testing to deliver actionable insights that drive high business value.
- Evangelize the customer and user experience vision and ensure consistency and excellence across all apps.
- Conceive of ideas for split-tests to improve conversion funnels and user engagement.
- Participate in ideation and design thinking workshops to drive and support our discovery processes.
- Participate in cross-team collaboration and communication. You will work very closely with product management, product marketing, sales, PR, brand strategy, data analysts, engineering, video, content strategists, and more.
- Deliver world-class user experience with a broad impact across the business, like sales, conversion funnels, and user engagement.
Requirements
Please get in touch if you have the following skills or experience. We’re excited to tell you more about this role and our company.
- 1+ years of experience designing digital products/services.
- A solid portfolio of work that contains examples of design for digital products and services.
- Excellent design skills with knowledge of prototyping, interaction design, UI design, UX writing, UX research, and information architecture for digital products.
- Expertise in industry-standard design tools such as Figma.
- Experience with split (A/B) testing.
- Strong communication and problem-solving skills.
- Excellent command of the English language.
- Able to take direction and execute projects; deliver impeccable projects on deadline.
- Strong organizational and time management skills.
- You are confident but willing to learn. You give and receive constructive criticism well.
- Based in either Singapore or Hong Kong, and willing to travel between the two locations when required, post-pandemic.
- Able to communicate with developers on technical topics.
Optional, but good to have
- Facilitating or observing user testing.
- Experience in branding, typography and visual design.
- Basic understanding of HTML, CSS, and JavaScript is a plus.
Profile of an ideal candidate
You:
- Are an aspiring UX/UI craftsman. You can assess current strengths and weaknesses combined with overall business strategy and turn that into high impact user experiences.
- Work well with colleagues across functions to bring out everyone's best thinking, and you can communicate your design choices and solutions in a way that inspires your colleagues to join you.
- Are receptive to feedback and proactive in sharing your thoughts on improving processes and designs.
- Have held a product designer role and love getting hands-on with design.
- Show curiosity for new approaches and enthusiasm for contributing fresh ideas to the team.
- Believe in the power of a strong brand identity.
- Can use data to create design solutions that drive sales and increase customer retention.
- Have an intuitive understanding of how people think and make decisions.
- Pride yourself on being organized and can deliver on tight deadlines.
- Pursue excellence, have great attention to detail, and take pride in the quality of your work.
What we offer
- Challenging work in a fun and collaborative environment
- Professional development and mentorship
- Attractive compensation and time-off benefits
- Spacious open-concept and centrally located offices
- Full-time employment with flexible working hours
- Fully stocked pantry with breakfast foods, fresh fruit, and snacks
- Team lunches and company events every quarter
- Multicultural teams represented by 30+ nationalities
Note: Please upload your resume as a PDF and do not include any salary or compensation information in it. Applications without a portfolio containing relevant work will not be reviewed.
Benefits
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.
Before you apply
- At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above.
- Please upload your resume as a PDF and do not include any salary or compensation information in it.
ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.
Please note that all offers are subject to reference checks from one or more of your former managers/colleagues. For your current manager, we understand that every company has distinct HR practices, and will only speak with them at a mutually agreed-upon time that works for you.
