(Junior) UX/CX Designer (m/f/d)

Your tasks:

• Create user-centred concepts for our website, banking, application processes and app that provide best-in-class user experience on all devices
• Define and implement concepts for optimizing the customer journey with user flows, wireframes, prototypes and screen designs
• Plan, conduct, and analyse qualitative and quantitative UX research in form of interviews, surveys and usability tests
• Define changes, refinements, and ongoing improvements for existing touchpoints
• Define tracking requirements and KPIs for the user journey
• Author, iterate, and maintain UX documentation including user process flows, touch point mappings and personas
• Generate project requirements, engage stakeholders and drive creative brainstorming sessions with cross-functional teams
• Provide timely feedback on deliverables during all stages of the design lifecycle
• Ensure that design guidelines, latest accessibility W3C rules and Lloyds policies are adhered to
• Work closely with Marketing Managers, Product Owners, Front End Developers and Data Analysts
• Work as part of an agile delivery team and liaise with design and coding tasks

Your knowledge/experience:

• University degree in Digital Media, Web Design or adequate interaction design experience with experience in UX design across online and mobile platforms, ideally in a number of industries
• Proficiency with design tools, such as Figma, Sketch or Adobe Creative Suite.
• Excellent presentation skills and ability to clearly justify design rationale
• Experience in working with application developers to deliver completed U/X designs
• Understanding of HTML, CSS and Javascript
• Experience with responsive web design and mobile user experience design
• Ability to quickly get up to speed with new trends, products and markets
• Experience in working in an agile development environment
• Fluency in English, German language skills a plus

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