Service Designer - Innovation

The vision of the UNSW Innovation Accelerator Program is to create an environment that empowers and supports individuals to bring innovative ideas to fruition. It emphasizes strong leadership endorsement, capability uplift by developing new skill sets, mindsets, and tool sets, and fostering a culture of innovation, customer centricity, and collaboration. The program aims to provide a pathway for ideas to be developed, evaluated, and integrated into business as usual (BAU), with a focus on speed and agility to facilitate the rapid movement of ideas and innovation. This vision is supported by a foundational method and approach that includes understanding the problem, designing the right solution, and running experiments to test new concepts rapidly in the market. The ultimate goal is to deliver new products, features, and experiences that create value, relevance, and trust, driving deeper engagement and outcomes for UNSW staf and students.

The Service Designer will play a pivotal role in fostering a culture of innovation across the organization. They will be responsible for designing and implementing service solutions that enhance customer experience and operational efficiency. The role involves close collaboration with cross-functional teams to identify opportunities for innovation and to coach team members in adopting new methodologies and mindsets. Role Purpose

The purpose of the Service Designer role in the UNSW Innovation Accelerator Program is to conceptualize and design services that enhance the innovation ecosystem at UNSW, with a specific focus on coaching and building design capabilities within UNSW IT. This role is dedicated to delivering customer-centered solutions and involves applying design thinking and user-centered design methodologies to create impactful services. The Service Designer is responsible for guiding UNSW IT in adopting these methodologies, ensuring the services developed are effective, efficient, and aligned with UNSW's strategic goals, while fostering a culture of continuous improvement and innovation.

Specific accountabilities for this role include:

• Spearhead cutting-edge service solutions that propel UNSW IT's strategic vision into reality.
• Champion innovation by leading dynamic workshops and mentorship sessions that inspire and cultivate a culture of creativity within our team.
• Engage in meaningful collaborations with stakeholders to convert their unique needs into impactful service design ventures
• Evaluate and communicate the transformative effects of service design projects on enhancing customer experiences and streamlining operations.
• Embody and uphold the core values and ethical standards of UNSW, reflecting our commitment to integrity and excellence.
• Vigilantly identify and mitigate both psychosocial and physical risks, ensuring a safe and healthy environment for all endeavors under your supervision.

Skills and Experience

• Join our team with a degree in Design or a related field and unlock a world of innovation!
• Unleash your design magic that makes people go "Wow!" and elevate our services to new heights.
• Empower users with your empathy and shape the future of user experience with us.
• Showcase your prototyping prowess and bring your visionary ideas to life.
• Foster collaboration in diverse teams and be the catalyst for extraordinary achievements.
• Excel in task management and deadline mastery to drive our projects forward.
• Demonstrate your expertise with design tools like Sketch, Adobe XD, InVision, and captivate us with your skills.
• Solve complex challenges with your analytical prowess and become our strategic advantage.
• Embark on a journey of learning and growth with us and discover endless possibilities.
• Present a portfolio that narrates the compelling stories of your projects and captivates our imagination.
• Experience the dynamic environment at UNSW, where shaping the future of education is an everyday adventure!

To Apply: If this is of interest to you, please submit your CV, cover letter and responses to criteria.

Contact Jen MacLachlan, Talent Acquisition, email is j.maclachlan@unsw.edu.au

Applications close: Sunday 14th of July 2024

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.

Advertised: 01 Jul 2024 AUS Eastern Standard Time
Applications close: 14 Jul 2024 AUS Eastern Standard Time

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