Job Description: As a Service Designer, you will play a pivotal role in shaping seamless, user-centric services by collaborating across multidisciplinary teams to drive innovation and deliver exceptional customer experiences.
Key Responsibilities:
- Stakeholder Collaboration: Work closely with product managers, developers, designers, and business analysts to define service requirements, objectives, and success metrics.
- End-to-End Design Leadership: Lead comprehensive service design initiatives, from research and ideation to prototyping and implementation, ensuring solutions align with user needs, business goals, and brand standards.
- User Insights: Conduct in-depth user research, usability testing, and customer journey mapping to identify pain points, uncover opportunities, and enhance service offerings.
- Service Visualization: Develop service blueprints, wireframes, and interactive prototypes that effectively communicate design concepts and workflows to stakeholders and team members.
- Cross-Functional Collaboration: Partner with UX/UI designers, developers, and content strategists to deliver intuitive and visually engaging user interfaces that complement the broader service experience.
- Process Optimization: Quickly map out and analyze processes (using tools like Figma) based on stakeholder input, identifying areas for improvement and optimizing customer and client experiences.
- Problem Solving: Address and resolve complex design challenges, ensuring that service solutions are both practical and innovative.
Qualifications:
- Skills:
- Proficiency in service design methodologies, including journey mapping, blueprinting, prototyping, process simplification.
- Strong communication and collaboration skills to effectively work with cross-functional teams.
- Expertise in design tools, particularly Figma, for process mapping and prototyping.
- Analytical mindset with the ability to balance user needs, business objectives, and technical feasibility.
- Bonus Skills: Previous experience as a UX/UI Designer is a strong plus.
- Portfolio: A compelling design portfolio that showcases your ability to solve problems and improve user experiences. Be prepared to present and walk through your work.
Compensation, Benefits and Duration
- Minimum Compensation: USD 47,000
- Maximum Compensation: USD 188,000
- Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
- Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
- This position is not available for independent contractors
- No applications will be considered if received more than 120 days after the date of this post
