$6,747.50 - $9,701.42 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
October 29, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The UX Designer is responsible for the creation of a cohesive user experience for digital assets that advance UBC’s online presence including the University’s top-level web presence https://ubc.ca and central Brand and Marketing digital assets. The position supports the on-going evolution and adoption of digital standards, and plays a lead role in facilitating the design operations (DesignOps) of digital design work for core assets, working alongside both technical and creative functions in a multi-disciplinary configuration. As a member of the Digital Solutions team, the UX Designer also supports the operational delivery of digital communications services.
Organizational Status
The UX Designer reports to the Associate Director, Digital Solutions, and works in a multi-disciplinary team configuration with other members of the Digital Solutions team as well as the broader Brand and Marketing department and other units at UBC. The work of the UX Designer is also guided by technical team members to ensure alignment within the overall systems infrastructure, architecture, and digital standards.
Work Performed
Strategy & Project Planning
- Participates in planning and project kick-off meetings to help inform scope of work and project plans.
- Participates in multi-functional meetings to help identify pathways for digital systems and content to meet defined digital standards in brand, visual identity, accessibility, and performance.
Analytics & Research
- Configures, analyzing, and reporting website metrics using industry-standard analytics and UX research tools.
- Conducts and/or coordinates research activities including heuristic evaluations, user interviews, usability tests, and website UI audits.
- Creates and updates standardized reports and dashboards to provide consistent reporting on web analytics, performance, and digital standards across multiple digital channels.
Systems Design
- Completes website audits, reviewing existing web layouts and functionality with the aim of consolidating disparate properties into a cohesive system.
- Creates, manages, and maintains design resources in a design system library, working closely with developers to ensure design work can be integrated into codebases.
- Designs UI components and layouts, aligned with the design system, that sets standards for digital design.
- Carries out on-going design iterations of high-profile digital assets including websites, email templates, digital signage, and SaaS tools used by the department.
- Stays current with design system and design ops skills and knowledge, sharing best practices with other designers.
- Works with other team members to identify, research, articulate, and design new features for the design system.
- Carries out quality assurance testing on websites and other digital communications assets to assess adherence to digital standards.
Product Design
- Designs user interface elements and layouts for web properties, integrating the design system components into product-level design.
- Creates prototypes and proof-of-concepts to validate design and technical options.
- Joins project teams to implement new website builds, building websites using available CMS tools and resources to achieve designated standards, and preparing websites for handoff to website maintainers.
- Assists product/channel owners with using design system features in their own products/channels, and acts as a liaison to articulate emerging needs that may be addressed by the design system.
Operations
As a member of the Digital Solutions team, this role provides rotating coverage for core operations including:
- Day to day digital channel management including content updates, quality and accuracy checks, adherence to established digital standards, and conformance with accessibility standards and web performance benchmarks (e.g. Core Web Vitals).
- Fulfilling service support requests through the ticketing system, for example supplying templates and files, troubleshooting use of digital brand assets etc.
- Providing training, consultation and guidance to end-users of digital communications tools, templates, and services (e.g. CMS, brand assets, internal operations tools).
- Maintaining comprehensive documentation for their area of expertise, ensuring information stays updated to reflect the digital systems and tools as they evolve
- Note: This role will, from time to time, be required to work outside of standard business hours including on-call availability on weekends.
- Completes other duties as assigned.
Consequence of Error/Judgement
This position plays a key role in designing frameworks that directly affect the quality and reputation of the University’s highest-profile digital assets and, further, creates resources that are relied upon across the organization. This role also supports the daily operations for some of the highest-profile digital channels of the university. Poor decisions and mistakes could have a negative impact on the reputation of the university, i.e. incorrect, erroneous, or inaccurate information could cause significant loss of credibility to the university and could result in potential legal consequences for the university.
Supervision Received
This position functions as part of a multi-functional team in Brand and Marketing, and reports to the Associate Director, Digital Solutions. The role operates with a high degree of autonomy within broad guidelines and priorities established by the department, works closely in collaboration with other team members with intersecting areas of expertise and accountability, and receives technical guidance from other team members.
Supervision Given
This position may supervise student staff and oversee work completed by other team members, and may on occasion review work from third parties (for example external contractors and vendors).
Minimum Qualifications
Undergraduate degree in a relevant discipline or related post-secondary training or an equivalent combination of education or experience. Minimum five years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Prior work experience in a large complex organization preferred
- Demonstrated experience as a UX or UI designer working with design systems required
- Experience using modern design tools to create functional, accessible, and standards-based designs (low fidelity wireframes to high-fidelity prototypes) that can be implemented feasibly by web developers
- Experience working both independently and within a team environment
- Demonstrated experience working closely with web developers or within a software engineering team required
- Demonstrated experience creating documentation outlining the guidelines and use of UI/UX design components or broader concepts of a design system
- Excellent communication skills, both verbal and written, with an ability to impart creative and technical concepts to audiences with mixed levels of experience, and an ability to give and receive feedback in constructive ways
- Demonstrated service orientation in previous work experience with a client-facing role a definite asset
- Good interpersonal communication skills with the ability to give and receive feedback required. Experience working in teams with diverse representation of background experiences, communication and learning styles a definite asset.
- Ability to recognize, respect and work effectively with individuals and groups with diverse perspectives and backgrounds. Takes initiative in learning about issues relating to equity and diversity.
- Demonstrates a growth mindset through an open, positive, flexible attitude and a demonstrated willingness to learn.
