Johnson Matthey IT (JM IT) is Johnson Matthey’s global IT function responsible for ensuring that our IT capabilities are not only able to support and integrate technologies but can also offer insight into future IT tools that could provide us with a competitive edge and improved operating efficiencies.
As a junior individual contributor the UX Intern is aligned and supported by the UX designers to drive user experience design from end to end - capturing the overall user requirements and UX/UI conception and delivery.
Principal accountabilities
Stakeholder Engagement
- Observing feature/project discovery sessions and help gather appropriate UX/UI requirements
- Support synthesizing information from product requirements, stakeholder needs, and user feedback to produce informed designs
- Observe with feedback sessions in collaboration with UX, BA and product managers, with users and stakeholders to validate and iterate on designs, user journeys, requirements etc
- Learn how and why to measure product success and value delivered at each key milestone of UX delivery
Technical capability
- Learn how to design, delivery and testing of intuitive customer experiences works as part of a cross-functional agile teams
- Learn how to investigate customer needs, context and cultures using a spectrum of tools
- Learn how to support and evangelise the use of a design system with the latest technologies, to facilitate scalability and continuity of design standards
- Undertake research to assess the competitive landscape whilst understanding patterns and trends
- Learn how to interpret technology, business processes and data models that underpin our customer experiences
- Learn how to create wireframes, mock-ups and/or interactive prototypes to support and illustrate functional user stories and requirements
- Learn about Accessibility requirements and how to apply this to projects
Culture
- Champion the user and serves as their voice within the wider business
- Advocate our design systems and design thinking
- Enable a culture of continuous improvement and learning and role-modelling self-development
- Infuse a sense of ownership & pride amongst team members to deliver high quality work outputs
- Institute a self-directed and high-performance culture in the team
- Promote a culture of psychological safety within the team
- Open, honest and welcoming to feedback for self, team and business
Organisational structure
Below is organisational structure of the reporting lines up/and or down. Add image of org chart below
Scope
- Support on the design effort across the entire product lifecycle and multiple product launches and business units.
- Take a learning role on a project with oversight and support by Senior UX Designer, be empowered to larn how to make design and experience decisions within the constraints of our guidelines and brand
- Contribute thoughts and ideas to wider decisions relating to UI, UX, accessibility and mobility and any other related themes
- You will learn how to provide advocacy for human centred design and evangelise UX within JM through the delivery of digital solutions for employees, scientists, and customers.
- You will learn how to use your interpersonal skills to understand and align our user value, business value and technical feasibility to deliver balanced and effective solutions.
- Learn how to support conception and production of multiple UX/UI concepts and prototypes
- Collaborating with user researcher, business analysts, product managers and the engineering team throughout the product lifecycle
- Support ad-hoc internal IT design support across various stakeholder requests
- Reporting to Senior UX Designer for Line Management
Person specification
Qualifications/ knowledge/ experience
(Technical/ professional knowledge and skills competency)
University undergrad to be able to take an Intern role.
