UX Researcher I

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

UX Researcher I

Why We Have This Role

As a UX Researcher at Qualtrics on the Experience Research Team you will drive the future of Qualtrics Experience Management products to deliver a best-in-class user experience that creates loyalty, value, and delight.

How You’ll Find Success

You have highly developed research skills and use them to understand the UX of our products, key user scenarios and business needs of our customers and how people collect, monitor and share insights inside their organizations. You infuse Qualtrics with these customer and product insights as you help drive the vision and strategy for the next generation of Qualtrics products. You work cross-functionally with data scientists, strategic planners, designers, program managers, line of business owners and engineers to develop products that are elegant, easy-to-use and successful.

How You’ll Grow

• You own the development of research strategy and push the boundaries on existing methodologies to deliver new innovative processes for conducting UX research.  
• Your strong research background in understanding human behavior and technology help you drive actionable insights that guide product decisions.
• You inspire those around you to understand the customer and have a multiplier effect on creating enthusiasm for products and features.

Things You’ll Do

• As the UX product insight expert you are the voice of the customer for user experience and product feedback.  You know what users want and our product gaps. You have a strong voice that guides the product team’s understanding of feature prioritization and UX improvements.
• You are a part of the product team and you collaborate with researchers, data scientists, designers, product managers, and strategic planners to identify customer perceptions about Qualtrics and existing products, define key use scenarios and collaborate to develop new or improved product concepts.
• You are a valued voice that influences decisions about what matters most for the platform and products in terms of user experience.
• You are known as an exceptional research partner who gets the data that matters most and delivers actionable insights.

What We’re Looking For On Your Resume

• Undergraduate and Master's degree in one of these disciplines: Psychology, Human-Centered Design, Human Factors, Cognitive Psychology, or similar.
• 1+ years of industry research experience.
• Exceptional and demonstrated end-to-end qualitative and quantitative research skills.
• Strong analytical and problem solving skills.
• High standards of detail, excellence, professionalism and role model behavior.
• Experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations.
• A portfolio that includes examples of leading strategic research with significant business outcomes.

What You Should Know About This Team

We are a growing team of UX Designers, UX Researchers, Design System, Content Strategists and Data Scientists focused on crafting innovative end-to-end designs and customer experiences for a global customer base with millions of users around the globe. Our work and vision define Qualtrics as the Experience Management company.

Our Team’s Favorite Perks and Benefits

• Annual Leave: 20 or 26 annual leave days per annum plus an additional day for each year of service (to a max of 5).
• Private Medical Insurance - Luxmed health & dental cover for you and your dependants.
• Commuter Assistance - Up to the value of 80 PLN net a month for public transport.
• Savings Plan - Two company saving plans provided by Nationale Nederlanden: Employee Capital Plan (PPK) & Employee Saving Plan (PPO)
• QED PROGRAM - Qualtrics Engineer Development (QED) program: support, engineering learning activities up to 10% of engineering work time each quarter.
• Wellness - Up to the value of 800PLN gross per quarter can be reimbursed for a variety of wellness activities via our dedicated platform Forma.
• A choice of Multispot cards available.
• Our employee assistance program with Unum provides counselling and wellbeing support to all employees
• Experience bonus - 7000 PLN gross per annum. Qualtrics experience bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Group Life & Income Protection Insurance
• Glasses/Contact lenses Reimbursement
• Free breakfasts, lunches, snacks, and drinks for everyone in the office
• Tax-deductible expenses (up to 75% depending on role)

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

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